FAQ
Where can I send feedback, questions and complaints?
Please send them to webshop@wearegarcia.com and we’ll get back to you as soon as possible, but definitely within 1 – 3 days.
How can I receive the latest GARCIA news?
Follow us on Facebook and Instagram. You can also subscribe to our newsletter to receive information about the new collections, sale, promotions and special events.
When will I receive my order?
Read more about our delivery times on this page.
What countries do you ship to?
We ship to The Netherlands, Germany, Austria, Belgium, France, Luxembourg and Spain (excluding Canary Islands).
What are the shipping costs?
When you order in our webshop, you pay € 4.95 postage. If your order value is € 50 or more, shipping costs are free.
How can I pay?
Depending on the country you live in, we use the following payment methods:
The Netherlands: iDeal, Klarna, MasterCard, Visa and PayPal
Germany: Klarna, MasterCard, Visa and PayPal
Belgium: Bancontact, MasterCard, Visa and PayPal
France: MasterCard, Visa and PayPal
Spain: MasterCard, Visa and PayPal
Austria: MasterCard, Visa and PayPal
Luxembourg: MasterCard, Visa and PayPal
How can I check the status of my order?
When you place an order, you’ll receive an email confirmation. As soon as your order leaves our warehouse you will receive an email with a track and trace link. Your can follow your order progress through this link on the DHL website.
Is it possible to buy items in the online shop and pick them up in a GARCIA store?
No, unfortunately this is not possible.
How can I make a return or exchange?
For a detailed description, check our this page.
Can I return items I purchased online at a GARCIA Store?
No, unfortunately this is not possible.
What are the terms and conditions for returning or exchanging an item?
Please fill out the return form. For a detailed description, check our service page about returns.
Will shipping costs also be refunded when I return an item?
Returns are completely free of charge.
How can I check the delivery status of returned items?
You will receive a confirmation when we have received the returned items in our warehouse.
FAQ
Where can I send feedback, questions and complaints?
Please send them to webshop@wearegarcia.com and we’ll get back to you as soon as possible, but definitely within 1 – 3 days.
How can I receive the latest GARCIA news?
Follow us on Facebook and Instagram. You can also subscribe to our newsletter to receive information about the new collections, sale, promotions and special events.
When will I receive my order?
Read more about our delivery times on this page.
What countries do you ship to?
We ship to The Netherlands, Germany, Austria, Belgium, France, Luxembourg and Spain (excluding Canary Islands).
What are the shipping costs?
When you order in our webshop, you pay € 4.95 postage. If your order value is € 50 or more, shipping costs are free.
How can I pay?
Depending on the country you live in, we use the following payment methods:
The Netherlands: iDeal, Klarna, MasterCard, Visa and PayPal
Germany: Klarna, MasterCard, Visa and PayPal
Belgium: Bancontact, MasterCard, Visa and PayPal
France: MasterCard, Visa and PayPal
Spain: MasterCard, Visa and PayPal
Austria: MasterCard, Visa and PayPal
Luxembourg: MasterCard, Visa and PayPal
How can I check the status of my order?
When you place an order, you’ll receive an email confirmation. As soon as your order leaves our warehouse you will receive an email with a track and trace link. Your can follow your order progress through this link on the DHL website.
Is it possible to buy items in the online shop and pick them up in a GARCIA store?
No, unfortunately this is not possible.
How can I make a return or exchange?
For a detailed description, check our this page.
Can I return items I purchased online at a GARCIA Store?
No, unfortunately this is not possible.
What are the terms and conditions for returning or exchanging an item?
Please fill out the return form. For a detailed description, check our service page about returns.
Will shipping costs also be refunded when I return an item?
Returns are completely free of charge.
How can I check the delivery status of returned items?
You will receive a confirmation when we have received the returned items in our warehouse.