Frequently Asked Questions

Where can I send feedback, questions and complaints?

Please send them to and we’ll get back to you as soon as possible, but definitely within 1 – 3 days.


How do I get all the latest GARCIA news?

Follow us on Facebook, Instagram and Twitter. You can also subscribe to our newsletter here to receive information about the new collections, promotions and special events.


When will I receive my order?

We will ship your order the next business day after placing the order. Therefore delivery times to the Netherlands is 2 business days. To Germany and Belgium is 3 business days. To Luxemburg is 4 business days.


What countries do you ship to?

The Netherlands, Germany, Belgium and Luxembourg.


What are the shipping costs?

Free shipping on orders above 60,-.

For orders below 60,- we charge 3,95 shippings costs.


How can I check the status of my order?

When you place an order, you’ll get an email confirmation. As soon as your order leaves our warehouse you will receive an email with a track and trace link. Your can follow your order progress through this link on the DHL (our logistics partner) website.


Is it possible to buy items in the online shop and pick them up in a GARCIA store?

No this is not possible.


Is it possible to cancel my order without charges?

Yes, no problem. Just contact us at


How can I make a return or exchange?

For a detailed description, check our service page about returns.


Can I return items I purchased online at a GARCIA Store?

No, this is not possible.


What are the terms and conditions for returning or exchanging an item?

Fill out the return form. For a detailed description, check our service page about returns.


Will shipping costs also be refunded when I return an item?

Returns are completely free of charge.


How can I check the delivery status of returned items?

You will receive a confirmation when we have received the returned items in our warehouse.